Return & Replacement Policy

At  Cash N Carry, we value your satisfaction. If you are not entirely happy with your purchase, we are here to help. Please review our policy below to ensure a smooth return or exchange process.

To ensure a fair process for both the customer and the store, all customers are strictly required to record a continuous unboxing video while opening the package.

• The video must clearly show the shipping label and the sealed condition of the flyer/box before opening.

• The recording must be uncut and unedited.

• In the event of a missing, damaged, or incorrect item, this video will serve as the only valid proof for a claim.

• No claims will be entertained without an unboxing video.

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1. 7-Day Exchange Window

You may request an exchange or return within 7 days of delivery. If the item is defective or does not match the description, we will replace it at no extra cost.

2. Conditions for Returns

• The product must be in its original, unopened packaging.

• All tags, labels, and accessories must be intact.

• Items showing signs of use, washing, or damage (not reported at the time of unboxing) will not be accepted.

3. Non-Returnable Categories

For hygiene and safety, we do not accept returns on:

• Perishable goods (Food/Snacks).

• Personal care items (Cosmetics/Fragrances).

• Baby products.

• Clearance or “Sale” items.

4. Refund Process

• Refund Method: Once the returned item is inspected, refunds are issued via Bank Transfer or Store Credit.

• Timeline: Processing takes 5–7 working days after we receive the return.

• Note: Original shipping charges are non-refundable. For “Change of Mind” returns, the customer is responsible for the return shipping cost.

5. How to File a Claim

If you encounter an issue, please contact us immediately:

• WhatsApp: 03269054704
  Email: support@cash-n-carry.com

• Required Info: Order ID and the Unboxing Video (Mandatory Unboxing Video Instruction).